Shipping policy

Shipping Policy

Last Updated: June 2026

We ship worldwide and offer free shipping on all orders, no minimum required. Please read this policy to understand how and when your order will be delivered.

1. Free Shipping — Always

Every order ships free, regardless of order value, destination, or product type. No discount codes or minimum spend needed. The price you see is the price you pay — shipping is on us.

2. Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Shipping Carriers

We work with multiple trusted international carriers to ensure reliable delivery to your destination. The carrier assigned to your order will depend on your location and may include services such as DHL, FedEx, Aramex, or regional postal networks. Carrier details will be included in your shipping confirmation email.

4. Estimated Delivery Times

Delivery times are estimates from the date of dispatch and may vary due to customs processing, local postal conditions, or carrier delays. Business days exclude weekends and public holidays.

Region	Estimated Delivery	Shipping Cost	Tracking
United States & Canada	7–14 business days	Free	Yes
United Kingdom & Europe	7–14 business days	Free	Yes
Australia & New Zealand	10–18 business days	Free	Yes
Middle East & Asia	10–18 business days	Free	Yes
Rest of World	14–21 business days	Free	Yes

Note: Delivery estimates are not guaranteed. We are not liable for delays caused by customs, carrier issues, or events beyond our control.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package directly on the carrier’s website or through our store’s order tracking page. Please allow up to 24 hours for tracking information to become active after dispatch.

6. Customs, Duties & Taxes

As an international shipper, your order may be subject to customs duties, import taxes, or VAT levied by your country’s customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.

We recommend checking your local customs regulations before placing an order. We are unable to predict or be held responsible for customs delays or additional charges imposed by your country.

• We declare the accurate value of all shipments on customs documentation.

• We do not mark orders as “gifts” to misrepresent customs value.

7. Shipping Restrictions

While we ship to most countries, there are some destinations we are currently unable to service due to carrier limitations or legal restrictions. If your country is not supported at checkout, please contact us and we will do our best to assist you.

8. Lost, Stolen or Undelivered Packages

If your tracking shows your order as delivered but you have not received it, please:

• Check with neighbours or building management for the package.

• Confirm the shipping address provided at checkout was correct.

• Contact your local post office or carrier with your tracking number.

• Reach out to us at [your-email@store.com] if the issue remains unresolved.

For packages confirmed as lost by the carrier, we will offer a replacement or full refund. We are not responsible for packages delivered to an incorrect address provided by the customer.

9. Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at [your-email@store.com] with your order number and clear photographs of the damage. We will arrange a replacement or refund at no additional cost to you.