Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1. Return Window

We accept returns within 7 days of the delivery date. To be eligible for a return, your request must be submitted within this window. Returns requested after 7 days of delivery will not be accepted.

2. Eligibility Conditions

To qualify for a return, the item must meet all of the following conditions:

• The item must be unused and in its original condition.

• The item must be in its original packaging with all tags attached.

• The item must not be damaged, washed, or altered in any way.

• A valid proof of purchase (order number or receipt) must be provided.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

• Items that have been used, damaged, or altered after delivery.

• Items returned after the 7-day return window.

• Gift cards and store credits.

4. Return Shipping

Return shipping costs are handled as follows:

• Defective, damaged, or incorrect items: We will cover the full cost of return shipping and provide a prepaid return label.

• Change of mind or buyer’s remorse: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

5. How to Initiate a Return

To start a return, please follow these steps:

• Contact our support team at [your-email@store.com] within 7 days of receiving your order.

• Include your order number, a brief reason for the return, and photos if the item is defective or damaged.

• Once your return request is approved, we will provide further instructions and (if applicable) a prepaid return label.

• Ship the item back using the instructions provided. Keep your tracking number for reference.

6. Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. If approved:

• Refunds will be issued to your original payment method within 5–7 business days.

• Please note that your bank or payment provider may take additional time to process and post the refund.

• Shipping charges from the original order are non-refundable, unless the return is due to our error.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your-email@store.com] with your order details and photos of the defect.